Chariow – Privacy & Cookies Policy

Last Updated: January

At Chariow, protecting your personal information is a priority. This Privacy & Cookies Policy (the 'Policy') explains what data we collect, how we use it, and your rights regarding your personal information when using our services.

1. Collection of Personal Data

When you use Chariow, we collect the following types of information:

Information You Provide Directly:

- Account Information: When you create an account on Chariow, we collect details such as your name, email address, phone number, and payment information.
- Products and Services: When you upload digital products or offer services, we collect information about these products and services, including descriptions and files.
- Communications: When you contact us for questions or support, we store your messages and contact information.

Information Collected Automatically:

- Usage Data: We collect information about how you interact with the platform, such as the pages you visit, the time spent on those pages, and the actions you take.
- Technical Data: We collect information about the device you use to access Chariow, including your IP address, browser type, operating system, and similar technical data.

Data from Third Parties:

We may receive information about you from third parties, such as payment processors or integration partners that you choose to use with Chariow.

2. Use of Data

We use your information for the following purposes:

- Account Management: To create and manage your Chariow account, provide technical support, and ensure the security of your information.
- Transaction Processing: To process your payments and to pay sellers for their sales.
- Improving Our Services: To analyze and understand how our users interact with the platform so we can enhance our services.
- Marketing: If you have opted in to receive marketing communications, we may send you emails about product updates, special offers, and relevant news.
- Compliance with Legal Obligations: We may process your information as necessary to comply with legal obligations, such as maintaining tax records.

3. Sharing of Data

Chariow does not sell your personal information to third parties. However, we share your data with third parties in the following situations:

- Service Providers: We work with service providers (e.g., payment processors, hosting services, marketing tools) that process your data on our behalf to deliver Chariow’s services.
- Legal Obligations: We may disclose your personal information if required by law or to respond to valid legal requests from public authorities (e.g., court orders).
- With Your Consent: We may share your personal data with third parties when you explicitly consent to it.

4. Data Storage and Security

We take technical and organizational measures to protect your data against unauthorized access, loss, disclosure, or alteration. These measures include using SSL encryption for data transfers and secure storage of your information.

Your data is stored on secure servers located in Paris. We retain your data as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

5. Your Rights

As a Chariow user, you have the following rights regarding your personal data:

- Access: You can request a copy of the information we hold about you.
- Correction: You can request the correction of inaccurate or incomplete data.
- Deletion: You can request the deletion of your personal data under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
- Objection: You can object to certain uses of your personal data, such as for direct marketing.
- Data Portability: You can request to receive a copy of your personal data in a structured, commonly used format.

To exercise any of these rights, please contact us at: hello[at]chariow.com.

6. Use of Cookies

Chariow uses cookies and similar technologies to enhance your experience on the platform. A cookie is a small text file that is stored on your device when you visit a website.

Types of Cookies We Use:

- Essential Cookies: These cookies are necessary for the operation of the platform. They enable features such as logging into your account and navigating between pages.
- Analytics Cookies: These cookies help us understand how users interact with our site, allowing us to improve the platform.
- Marketing Cookies: We use these cookies to display relevant advertisements on the platform and on other websites.

Managing Cookies:

You can configure your browser to refuse some or all cookies. However, if you disable cookies, certain features of Chariow may be affected. For more information about managing cookies, please refer to your browser's settings.

7. Changes to the Policy

We may update this Privacy & Cookies Policy from time to time. Any changes will be posted on this page, and if the changes are significant, we will notify you by email or through a notice on the platform. We encourage you to review this page regularly to stay informed of any updates.

8. Contact Us

If you have any questions or concerns about this Privacy & Cookies Policy, please contact us at:
Email: hello[at]chariow.com
Address: Coastal Highway, Lewes, DE 19958, United States.

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Chariow is a service of Axa Zara LLC, an American company registered in the State of Delaware. Axa Zara LLC is a technology company acting as a software service provider, but not as a payment service provider or merchant of record. Payment and billing services are provided by approved service providers in partnership with MiMo Global Inc and its affiliates.
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